Shipping & Delivery

All orders will be dispatched subject to payment card verification, authorization and availability of stock.

We use a reliable courier service that can guarantee delivery (such as UPS, FedEx, DHL, DPD) All parcels dispatched will be delivered Monday to Friday (excluding Bank Holidays) and will require a signature upon delivery.

We will endeavor to deliver as soon as reasonably possible, within the agreed period (with the exception of bespoke, custom orders).

We regret that courier delivery delays can occur outside our control. Delivery times and dates are given, only as a general guidance. The company cannot be held liable for exceptional and unforeseen circumstances which could delay an order or the dispatch process.

We are unable to change the delivery address once the order has been processed. If you have any further questions regarding the delivery of your product, please contact us by email: office@samiakamar.com

A customer signature is required upon delivery or it will have to be rescheduled with the courier. To rearrange the delivery, call the courier – quoting the tracking number.

When your order is ready for shipment, an email will be sent to you to confirm the dispatch. This will also list an airway bill tracking number for you to follow the order with the courier.

VAT, DUTY AND CUSTOMS INFORMATION

For items to be exported outside of the U.K:- The carriage charge covers packaging, delivery and insurance only.

Custom Duties and taxes are the responsibility and are payable by the overseas Recipient. We regret that we are unable to assist or advise of these amounts.

VAT – The total price listed for goods and shipment at checkout includes VAT. This is the final price payable by customer for their delivery to a chosen part of the world. For all EU and International deliveries please note the price of goods and shipment remains inclusive of VAT and there is no refund or removal of the VAT.

CUSTOMS AND DUTIES – All shipments are dispatched from the UK. Overseas deliveries are subject to local Custom import duties and taxes and may be affected by Customs and Excise delays. Customs policies vary from country to country, you are advised to check the Customs Policies in your country when placing an order.

As the recipient, you will be responsible and liable for all import duties, customs and taxes levied by the country you are shipping to. You will need to pay this to your local Custom authorities.

Please note that Samia Kamar Ltd cannot be held liable for any local Custom import duties and taxes, or delays. We are unable to offer you any assistance with this matter.
The charges outlined above must be paid by the recipient of the parcel.

Samia Kamar Ltd is not liable for consequences that occur when a customer does not pay the Customs duties levied in order for the shipment to be released for delivery.

In the event that the goods are returned to Samia Kamar Ltd without any charges levied, in its original packing and undamaged unused condition, we will refund the purchase price to the customer less our delivery charges.

In the event that the goods are returned but a delivery charge is levied on us, we will refund to the customer the purchase price less the charge levied on us and less the original delivery and handling charges.

In the event the goods are not returned and received by Samia Kamar Ltd, no refund of the entire purchase price will be issued to the customer.

In any event, you will not be entitled to a refund of the delivery and handling charges.

UK SHIPPING

UK DELIVERY SERVICES AND CHARGES
( shipping, handling, insurance)

Are quoted per item; for additional items in the same order an increase will apply.

DELIVERY SERVICE DELIVERY CHARGE DELIVERY WINDOW (after dispatch)
STANDARD DELIVERY – UK £25 5-7 WORKING DAYS

INTERNATIONAL SHIPPING

International Delivery Services and Charges
( shipping, handling, insurance)

Are quoted per item; for additional items in the same order an increase will apply.

DELIVERY SERVICE COUNTRY DELIVERY CHARGE DELIVERY WINDOW (after dispatch)
STANDARD DELIVERY EUROPE £35 5-7 DAYS
STANDARD DELIVERY USA £60 7-10 DAYS
STANDARD DELIVERY OTHER REGIONS £75 7-10 DAYS

 

DELIVERY INFORMATION DURING HOLIDAY TIMES

Please note that during the holiday season or times when the office is closed, there may be a delay in the dispatch of your order. If for any reason there’s a major delay with the expected delivery time, we’ll contact you and explain the situation.

We are open, but due to COVID-19, delivery times may be affected. Thank you for your patience.
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